CanQueue 2011: 13th Annual Conference for Canadian Queueing Theorists and Practitioners
نویسندگان
چکیده
Queueing theory is concerned with developing and investigating mathematical models of systems where customers wait for service. The terms customers and servers are generic. Customers could, for example, be humans waiting in a physical line or waiting on hold on the telephone, jobs waiting to be processed in a factory, or tasks waiting for processing in a computer or communication system. Examples of service include a medical procedure, a phone call, or a commercial transaction. Queueing theory started with the work of Danish mathematician A. K. Erlang in 1905, which was motivated by the problem of designing telephone exchanges. The field has grown to include the application of a variety of mathematical methods to the study of waiting lines in many different contexts. The mathematical methods include Markov processes, linear algebra, transform theory, and asymptotic methods, to name a few. The areas of application include computer and communication systems, manufacturing systems, and health care systems. Introductory treatments of queueing theory can be found, for example, in [1] and [2].
منابع مشابه
Proceedings of the 13th Annual Resort Symposium of the American Association of Equine Practitioners AAEP
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